Contact UCamChat

Before you write to us

The quickest answers to the most common questions:

• Camera or microphone not working? Click the camera icon in your browser’s address bar and choose Allow, close other apps that might be using the camera and reload the page.
• Video freezing or blurry? Move closer to your Wi-Fi router, pause downloads and close streaming tabs. A wired connection is the most reliable.
• Not getting matched? Check your internet connection and reload. Matching depends on who is online at that moment, so try again in a few seconds.
• Want to leave a chat? Press Next. It ends the chat instantly and connects you with someone new.

Billing and credits

New visitors may be offered a free trial at UCamChat’s discretion. After the trial, chats use credits. Credits remain valid for one year, so you have plenty of time to use them.

If you have a question about a purchase, choose “Billing and credits” in the form and include:

• the email address you used at checkout;
• the date and amount of the purchase;

Never send your full card number, password or security codes. We will never ask for them.

Safety reports

If another user broke our rules, choose “Safety report” and tell us what happened, when it happened and anything that might help us identify the chat. Our Community Guidelines and Safety page explains the rules and what happens after a report.

If someone appeared to be under 18, report it immediately. We treat these reports as urgent.

If someone is threatening to share images of you, don’t pay and don’t keep engaging. Save the evidence and report it to us and to your local police. If you are in immediate danger, contact your local emergency services first.

Privacy requests

To access, correct or delete your personal data, choose “Privacy request” and tell us what you need. We may need to verify your identity before acting on a request. Our Privacy Policy explains your rights and how we handle data.

Copyright and content removal

For copyright notices under the DMCA, or to report intimate images shared without consent, see our DMCA and Content Removal page for exactly what to include. You can also choose “Copyright or content removal” in the form.

Feedback and ideas

We read every suggestion. If there is a feature you would love to see, a language that translates oddly or anything else that would make UCamChat better, tell us. Choose “Feedback” in the form.

Business and press

For partnerships, media enquiries or advertising questions, choose “Business or press” and include your company name and what you have in mind.

Response times

We aim to reply within [X business days]. Safety reports involving minors, threats or intimate images are prioritised. Please send one message per issue, because duplicate messages can slow things down.

Write to us

• Email: contact@ucamchat.com

Tips for a faster answer

• Choose the topic that best matches your question.
• Include the email address you want us to reply to.
• For billing questions, include the details listed above.
• For technical problems, tell us your device, your browser and what you see on screen.
• Keep personal information to the minimum we need to help you.

No account means we may need more details

Because you don’t need an account to use UCamChat, we can’t always look you up by name. For billing questions, the email address you used at checkout and your receipt details are the fastest way for us to find your purchase. For safety reports, the date, the approximate time and anything you remember about the chat help us investigate. The more specific you are, the faster we can help.

Technical checklist

If chats aren’t working at all, run through this list before contacting us:

• Use an up-to-date version of your browser.
• Check that your browser has permission to use the camera and microphone.
• Close other apps and tabs that use the camera, such as video calling apps.
• Restart your browser, or try a different browser.
• Test your internet connection and move closer to your router if the signal is weak.
• Turn off browser extensions that block scripts, then reload the page.

If the problem continues, tell us your device, your browser and its version, and exactly what you see on screen.

Language support

You can write to us in any language. If you write in another language, we may use translation tools to understand your message and reply.

Accessibility

If anything on our website is difficult to use with a screen reader, a keyboard or other assistive technology, please tell us. We want UCamChat to work for every adult who wants to use it.

Partnerships and affiliates

If you run a website or community and want to work with UCamChat, choose “Business or press” in the form and tell us about your audience. We only work with partners whose content is for adults aged 18 and over.

Common questions about UCamChat

Do I need an account? No. Choose Man or Woman and press Start.

Who will I be matched with? Always someone of the opposite gender, one-on-one. There are no group rooms.

How fast does a chat connect? HD video connections are typically established in about ten seconds.

Can I chat in my own language? Yes. Chat messages are translated both ways in real time.

Is UCamChat for adults only? Yes. You must be 18 or older to use UCamChat.

Is nudity allowed? Nudity is not prohibited between two users who both want it. Consent from both people is always required.

How do I end a chat? Press Next at any time. The chat ends instantly.

We are here to help. Send us a message and we will get back to you as soon as we can.